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  • Q: How to order flowers?
    A: To place your order on our website, choose the arrangement that you like, add it to the card and follow the instructions to procced to checkout.
  • Q: Do you deliver?
    A: Yes, we deliver flowers. We offer same day flower delivery for orders placed by 11 am PST.
  • Q: Can I place an order for flower pickup at Dragonfly Floristic?
    A: Yes, you can place your order for a pickup at Dragonfly Floristic. We offer the convenience of next-day pickups to ensure that your floral arrangements are fresh and beautifully crafted. Please note that we do not accommodate same-day pickups. When placing your order, simply choose the "Pick up" option and let us know the best time for the pickup for you.
  • Q: Do you have a store front where i can come?
    A: We operate from our floral studio, located at 105 Main Street, Los Altos, 94022. We don't offer walk-in customer service but if you want to come, just give us a call and we will set up an appointment with you.
  • Q: Where are you located?
    A: Dragonfly Floristic Floral Art and Workshop Studio is located at 105 Main Street, Los Altos, CA, 94022
  • Q: What are your office hours?
    A: You can place your order any time on our website. You can call us from 9 am till 6 pm on weekdays and 9 am till 3 pm on Saturday.
  • Q: Do you deliver?
    A: Yes, we deliver flowers. We offer same day flower delivery for orders placed by 11 am PST. We deliver throughout Silicon Valley, California.
  • Q: Which cities you deliver to?
    A: The cities we deliver to: San Jose, Palo Alto, East Palo Alto, Mountain View, Cupertino, Sunnyvale, Menlo Park, Fremont, Los Gatos, Milpitas, Los Altos, Los Altos Hills, Saratoga, Redwood City, Santa Clara, Campbell, Belmont, Newark, Monte Sereno, San Carlos, Atherton, Union City, Hayward, San Mateo, Woodside
  • Q: Do you offer time delivery?
    A: No, we do not offer a time delivery usually but if you place your order at least 3 days in advance you can request a two hours time frame for delivery.
  • Q: What should I expect if some flowers in my arrangement are substituted at Dragonfly Floristic?
    A: At Dragonfly Floristic, we take pride in our unique designs and creative approach to every order. While we strive to make your flower arrangement look as close to the picture as possible, please understand that due to the nature of the floral business and seasonality, substitutions may occur. We prioritize the quality of the flowers over finding the exact flower or color specified. This means you might find some different varieties in your arrangement, but rest assured that any substitutions will be of equal or greater value, maintaining the overall aesthetic and integrity of the original design. We do not confirm substitutions with customers in advance, trusting our expertise to deliver a stunning result each time. Thank you for choosing Dragonfly Floristic for your floral needs.
  • Q: What is the "Designer's Choice Flower Arrangement or Bouquet" at Dragonfly Floristic?
    A: The "Designer's Choice Flower Arrangement or Bouquet" at Dragonfly Floristic is a special ordering option that allows you to entrust our creative designer, Olha, with crafting a unique floral arrangement tailored just for you. By selecting this option, you give Olha the freedom to use her artistic expertise and the freshest, most vibrant seasonal materials available. This ensures that your flower arrangement will not only be a one-of-a-kind masterpiece but also the highest quality. This is the best option to order on our website because it allows our designer to be inspired by the freshest seasonal materials available, resulting in a stunning and creative floral design that perfectly embodies the essence of Dragonfly Floristic's commitment to unique and artistic floral creations.
  • Q: How do the flowers in your boxed arrangements stay fresh?
    A: At Dragonfly Floristic, we take great care to ensure that our boxed flower arrangements maintain their freshness. The flowers sit in a wet flower foam, which provides them with continual access to water. This specialized foam allows the flowers to drink water and remain as fresh and vibrant as if they were in a traditional vase filled with water. The box doesn't get wet because it lined with the plastic liner.
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